The fastest way to reach us is email: info@odaibaattractions.tokyo. There is no phone line and no office to visit. Email lets us keep a record of every report and check it properly before we change a page.
What to write to us about
Something on the site is wrong. A price has gone up, a venue has new hours, an attraction has closed, a station exit has moved. These are the messages we value most, because Odaiba changes often. Please include:
- the page address (or its name),
- what the page says and what you think is correct,
- how you know: a link to the official notice, or a photo of the sign or price board, with the date you saw it.
We check every correction against the venue’s own website or another reliable source. Once confirmed, we update the page and the date at the top. We don’t always reply to say thanks, but every message is read.
A link is broken. Tell us which button or link and which page. Partner product pages sometimes change address, and we would rather hear about it from you than from a frustrated reader.
A question the site doesn’t answer. If you are planning a visit and something is missing, such as an age rule or access with a pushchair, ask. If we can confirm the answer from an official source, we will add it to the page so the next reader has it too. We can’t promise a personal itinerary.
Press, partnerships and other matters. Use the same address and put the topic in the subject line.
What we can’t help with
We don’t sell tickets, and no booking is ever made on this site. When you click a ticket button, you leave us and book directly with Klook, GetYourGuide or another company. That company holds your booking, your payment and your personal details. We can’t see them.
So for any of the following, contact the company you booked with:
- changing a date or time slot,
- cancellations and refunds,
- a QR code or voucher that hasn’t arrived or doesn’t scan,
- being charged a different amount than expected,
- a problem at the gate on the day.
Your confirmation email will include a support link or a booking reference. Klook and GetYourGuide both run their own help centres, and only they can act on your booking.
For problems at a venue itself, such as a lost item or an accessibility request, contact the venue directly. Each attraction page on this site links to its official website in the sources list at the bottom.
What happens to your email
We use your message and address only to deal with what you wrote about. We don’t add you to a mailing list and we don’t pass your details to partners. If you want us to delete our correspondence with you, say so in a reply. Details are in our privacy policy.
About us
This site is independent and is not affiliated with any venue, operator, mall, transport company or government body. It earns commissions from Klook and GetYourGuide bookings. You can read more on the about page and in our disclaimer.
Questions visitors ask
Can you change or cancel my ticket?
No. We don't sell tickets or hold booking records. Contact the platform or venue you paid, using the support link in your confirmation email.
Is there a phone number?
No. Email is the only way to reach us, which also lets us check your report against the official source before we reply.
Are you the official Odaiba information office?
No. This is an independent guide. For official information, use each venue's own website, which we link from its page on this site.
Can my business be listed or reviewed?
You can tell us about it, but we don't sell listings or reviews, and we only add a place after checking it against its official source.